FAQ

If you existing watch strap has quick-release spring bars, simply depress the spring bars and remove the strap. Then use the same process to install your new Wrist Outfitters™ watch band.

But what if you have traditional spring bars on your watch band? These are a little harder to work with, but not impossible. You will need one of our strap removal tools to get the old spring bars off.

Christian does a great job of explaining and showing how to swap your straps in this quick video.

1. Look on the back of your existing strap. Many watch bands and rubber straps will have the lug size printed/imprinted on the back of one of the straps. This is the fastest method and helps to ensure an exact fit.
2. Use a metric ruler or calipers, to measure the space between the lugs. An imperial ruler can also be used if you convert inches to millimeters.
3. Use one of our watch band tools with a printed ruler and use that ruler to determine the lug-to-lug size.
4. Download and print out our measurement guide and put your watch over the millimeter ruler to determine the lug size.
5. Find your watch specifications online. Google " lug width" (eg, "citizen promaster fugo lug width"). Most manufacturers list the lug size on their website product pages (look under specifications or details). Common sizes will be 18mm, 20mm, and 22mm.
6. Run it by a watchmaker or jeweler. They will be able to tell you the size between your lugs.

NOTE: Lug widths with two numbers: Sometimes a watch band will list two sizes, such as 20mm-18mm or 20mm/18mm. The first number is the lug width. The second number is the taper width. For sizing compatability with your watch, you only need the first number.

What is your wrist size?

You wrist size is simply the circumference of the area where you wear your watches.

Why do I need to know my wrist size?

Choosing a watch band that fits your wrist matters. If you have a larger wrist, shorter watch bands might be too tight or not reach the keepers. For smaller wrists, the watch band may wrap around too far, getting in your way. But it's easy to determine your wrist size for a precise fit. Just view the FAQ "How do I determine my wrist size?"

Most of our watch straps are a little longer than the industry, but some of fairly short.

It is best to look at the Specification tab on each watch strap to determine the size(s) available.

1. Print our wrist measurement guide. Download and print our wrist ruler and sizing guide. Cut the ruler, wrap it snug, but not tight, around your wrist. Mark the length, lay it flat, and measure with a ruler.
2. Use a tailor's ruler, made out of cloth or fabric. Wrap it snug, but not tight, around your wrist. Mark the length.
3. Use a string. Wrap it snug, but not tight, around your wrist. Mark the length, then lay it flat and measure with a ruler.

Here are a few methods to measure your wrist:

1. Measure the length of an existing watch strap that fits. This is the most accurate way to tell if our bands will fit you. Simply measure each side of the straps (without including the buckle) in millimeters and compare those lengths against the measurements we provide on our product pages. Lengths will vary, but if you're measurements are close to the Wrist Outfitters™ band you're looking at, you should be good to go.
2. Look for measurements stamped into the back of an existing strap. Sometimes a watch strap will list the size of each side of a strap in millimeters. You can use this measurement of an existing strap to get a good idea of what will fit you in other straps.

Yes, we stock black, gold, and rose-gold buckles for most of our watch bands.

It's ideal to match the buckle color to your watch color. For instance, you would want to pair one of our black PVD-coated buckles with a black PVD-coated watch.

We have added a built-in "Add a buckle and deployant" selector on all watch straps that can accommodate a buckle change, located under the Lug Width size options.

If we have it in stock for the watch band you're interested in, you will see the option to add the buckle in the available color. If not, you will see it grey-out.

If you don't see the buckle color you want, just reach out and ask. We might have it or can get it for you.

We offer a service to install buckles and deployants quickly and painlessly. Just reach out to us and we can get the process started.

But, if you have one of our Spring Bar tools, it is fairly easy, and gets easier the more experience you have.

1. Remove the existing buckle or deployant on your watch strap.
2. Use one our Spring Bar tools to remove the existing hardware. Christian does a great job of explaining how to use these tools in this quick video.
3. The spring bar that held the buckle should work to hold the deployant. If not, the new deployant mostly likely came with spring bars. You can use those, if you like.
4. One the deployant is installed on the buckle side of the strap, unlatch the hinged cap (butterfly-style deployant) and insert the tail-end of the strap through to your desired hole. Insert the strop into the hole, and secure the cap by pressing down firmly.
5. Try on your watch and adjust the length, if necessary, but repeating step 4.
6. Just take it slow and easy.

We are always here to help. For starters, you can find this information faster yourself by clicking on the tracking number that was sent out via email.

If you still have questions, you can use the chat widget on the website, email us at team@wristoutfitters.com, or call 1-888-88-WRIST.

We offer easy 30-day returns.

To initiate a return and get a refund, reach out to team@wristoutfiitters.com and explain what you would like to return. If an RMA is approved, we will email you a return shipping label.

IMPORTANT: As long as the watch strap has not been worn and is the original packaging, in it's original state (not ripped or cut open), we will initiate a return and issue the refund when we receive the item(s) back in the stated condition.

• If the strap has been worn, it cannot be returned.
• If the strap has not been worn, but the packaging is not in it's original state, we may decide to accept the return, but a 15% restocking fee will apply.

If you use our return email label, the cost of that label will be deducted from the refunded amount.

We offer a many ways to communicate, including:

1. Live Chat: the widget (lower-right corner) on every page.
2. Email: team@wristoutfitters.com
3. Social Media DM: you can reach us on any of our social media accounts.
4. Phone: 1-888-88-WRIST

Choose whichever is most convenient for you. We're happy to help!